In accordance with EU Regulation No. 261/2004, air passengers have the right to a refund for the price of their ticket or the option to change their flight. Additionally, passengers may be entitled to compensation for flight cancellations under specific conditions.
To conclude, this article will provide detailed information on passenger rights and the process for applying for Turkish Airlines flight cancellation compensation. By understanding these entitlements, passengers can effectively claim the compensation they rightfully deserve.
Passenger Rights In Case of Turkish Airlines Flight Cancellation
According to EU Regulation No. 261/2004, air passengers have the right to refund the price of their ticket or to change their flight. If Turkish Airlines cancels your flight and notifies you less than 14 days before the scheduled departure date, you can claim compensation. The amount of Turkish Airlines cancelled flight compensation can be up to 600 euros per passenger.
If your Turkish Airlines flight cancellation occurs after you have already arrived at the airport, you are entitled to assistance. This includes two free phone calls, faxes, or emails, along with refreshments appropriate to the waiting time. If the cancellation necessitates an overnight stay, the airline must provide hotel accommodation and transportation between the airport and the hotel.
When Are You Entitled to Turkish Airlines Flight Cancellation Compensation
EU Regulation No. 261/2004 states that airlines must notify customers of cancellations at least 14 days before departure. If Turkish Airlines fails to notify you in time, you may be entitled to compensation ranging from €250 to €600. The exact amount of Turkish Airlines flight cancellation compensation depends on the distance of the flight and the Turkish Airlines flight delay in arrival at the final destination.
To qualify for compensation, the airline must have been able to avoid the cancellation by taking all reasonable steps. Additionally, it is crucial to check the “spam” or “clutter” folder of your email inbox before claiming compensation, as notifications from the airline sometimes end up there.
It should be emphasized that to receive Turkish Airlines cancelled flight compensation, the cancellation must be due to the airline’s fault, such as technical or operational problems. However, if the cancellation happened due to extraordinary circumstances beyond the airline’s control, the airline is not responsible. These extraordinary circumstances include:
- Bad weather
- Airport or union strikes
- Bird strikes
- Restrictions set by air traffic controllers (e.g., runway closure)
- Political and civil unrest
- Security risks or threats at the airport
Additionally, Turkish Airlines passengers must show up at the airport with enough time to check in and board the flight, unless the flight was canceled before they arrived at the airport.
Turkish Airlines Flight Cancellation Compensation
According to EC 261, all canceled flights are entitled to compensation of up to €600 if the airline has notified you less than 14 days in advance. The one exception to this rule is if the airline offers a rerouting that meets specific criteria.
If your flight’s arrival at the final destination is delayed due to an alternative flight, the Turkish Airlines flight compensation amount varies based on the delay duration and flight distance. Here is a detailed table outlining the compensation:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
|---|---|---|---|---|---|
| ✅ €125 | ✅ €250 | ✅ €250 | ✅ €250 | ✅ €250 | All flights 1,500 km or less |
| ✅ €200 | ✅ €200 | ✅ €400 | ✅ €400 | ✅ €400 | Internal EU flights over 1,500 km |
| ✅ €200 | ✅ €200 | ✅ €400 | ✅ €400 | ✅ €400 | Non-internal EU flights 1,500 km- 3,500 km |
| ✅ €300 | ✅ €300 | ✅ €300 | ✅ €600 | ✅ €600 | Non-internal EU flights over 3,500 km |
Additionally, if the airline offers you a rerouting, it can avoid paying cancellation compensation if the following criteria are met:
| Advance Notice | Re-routing Requirements |
|---|---|
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hours before and arriving less than 2 hours after the original flight |
Knowing these details ensures that you can properly assess your entitlement to Turkish Airlines cancelled flight compensation and take the appropriate steps to claim it.
Which Turkish Airlines Flights are Covered by EU261?
EC 261’s regulations provide comprehensive protection for passengers on various flight routes, regardless of their country of origin. This means that non-European passengers, including U.S. citizens, have the same rights to flight cancellation compensation as European passengers.
Most flights departing from European airports are covered by these regulations. The coverage extends to areas known as “outermost regions,” which include destinations like the Canary Islands, Madeira, the Azores, French Guiana, Martinique, Mayotte, Guadeloupe, and La Réunion, as well as Saint-Martin. Additionally, EC 261 covers flights in European nations that are part of the European Economic Area (EEA), which includes Iceland, Norway, and Switzerland.
Even if your journey starts outside Europe, as long as your final destination is within Europe and you are flying with a European carrier, you are still eligible for Turkish Airlines flight cancellation compensation. To help clarify these rules, we have prepared a chart that outlines which flight scenarios are covered, making it easier to determine if you qualify for Turkish Airlines compensation for cancelled flight.
| Itinerary | EU Air Carrier | Non-EU Air Carrier |
|---|---|---|
| From inside the EU to inside the EU | ✅ Covered | ✅ Covered |
| From inside the EU to outside the EU | ✅ Covered | ✅ Covered |
| From outside the EU to inside the EU | ✅ Covered | ❌ Not covered |
| From outside the EU to outside the EU | ❌ Not covered | ❌ Not covered |
This table provides a clear overview of which flights are covered by EU261 regulations, ensuring you know when you are eligible for Turkish Airlines cancelled flight compensation.
How to Claim Turkish Airlines Flight Cancellation Compensation
Turkish Airlines flight cancellations can occur for various reasons, but if you experience such disruptions, you may be entitled to compensation. The process to claim your Turkish Airlines cancelled flight compensation is designed to be straightforward.
- Complete the Compensation Claim Form: Start by filling out the compensation claim form with essential information about the disrupted flight. Be sure to include the flight number, the date of the flight, and specific details about what led to the cancellation.
- Submit Your Information: After providing the necessary information, submit the form. Our team of experts will then take over and assist you in submitting a claim for Turkish Airlines flight cancellation compensation under EU 261. We handle all the complicated paperwork and negotiations, aiming to ensure you receive the compensation you rightfully deserve.
By following these steps, you can effectively pursue the compensation you’re entitled to. Our experts are here to support you through the process, simplifying the task and maximizing your chances of a favorable outcome.
Other Rights Covered by Regulation EU261
In addition to monetary compensation, passengers have several other rights under Regulation EU261 that ensure their well-being during disruptions.
Right to Care
If you are stuck waiting at the airport due to a Turkish Airlines flight cancellation, the airline must provide you with food and refreshments appropriate to the delay duration. They must also give you access to communications, including two telephone calls, telefax or facsimile messages, and emails. If an overnight stay is required due to the cancellation, Turkish Airlines must provide you with a hotel room and transportation to and from the airport. This right to care ensures that passengers are supported throughout the disruption, mitigating some of the inconveniences caused by the flight cancellation.
Upgrading and Downgrading
If you are offered an alternative flight and are fortunate enough to be placed in a higher class than the one you originally booked, Turkish Airlines cannot charge you any additional fees. This means if you’re moved from economy to business class due to a Turkish Airlines flight cancellation, you enjoy the upgrade at no extra cost.
Conversely, if the alternative flight class is lower than what you initially booked, you are entitled to a Turkish Airlines cancel flight refund of 30% to 75% of the ticket price you originally paid. This ensures that you are compensated fairly for the downgrade in service.
Further Compensation
Your right to Turkish Airlines cancelled flight refund under EC 261 does not affect your ability to claim further compensation for any additional losses incurred. However, this rule does not apply if passengers voluntarily abandon their reservation. Please note that if you claim further compensation, the amount you receive under EC 261 may be deducted from any additional compensation you are awarded. This ensures a fair and comprehensive compensation process for all affected passengers, ensuring you receive the full Turkish Airlines compensation for cancelled flight that you deserve.